1. Introduction
Welcome to Gaptech Solutions Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management services, website, and mobile applications.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our services
- Request a demo or quote
- Contact us via phone, email, or contact forms
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone number, address)
- Company information (business name, registration details)
- Payment and billing information
- Login credentials and account details
- Communication preferences
2.2 Vehicle and Tracking Data
When you use our fleet management services, we collect:
- Vehicle location data (GPS coordinates)
- Vehicle identification information (VIN, registration number)
- Driver identification and behavior data
- Trip history and route information
- Speed, mileage, and fuel consumption data
- Engine diagnostics and maintenance records
- Video footage from dashcams (if applicable)
2.3 Automatically Collected Information
When you access our website or applications, we automatically collect:
- IP address and browser type
- Device information and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- Provide and maintain our fleet management services
- Process transactions and send related information
- Generate reports and analytics
- Send service notifications and updates
- Provide customer support and respond to inquiries
3.2 Business Operations
- Improve and optimize our services
- Develop new features and functionality
- Conduct research and analysis
- Detect and prevent fraud or security issues
- Comply with legal obligations
3.3 Marketing and Communications
- Send promotional materials and newsletters (with your consent)
- Conduct surveys and gather feedback
- Provide personalized content and recommendations
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing companies
- Cloud hosting services
- Analytics providers
- Customer support platforms
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights and property
- Investigation of potential violations
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Vehicle tracking data is typically retained for 12 months, after which it may be archived or deleted unless required for legal or business purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data to another service
- Objection: Object to processing of your information
To exercise these rights, please contact us at info@gaptechsolutions.co.ke
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content
- Improve user experience
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
The "Last Updated" date at the top of this policy indicates when it was last revised.
13. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Gaptech Solutions Ltd
Plaza 2000, Mombasa Road
Nairobi, Kenya
Email: info@gaptechsolutions.co.ke
Phone: +254 20 440 1377
Website: www.gaptechsolutions.co.ke
14. Consent
By using our services, you consent to the collection, use, and sharing of your information as described in this privacy policy.